The General Data Protection Regulation (GDPR), came in force on 25th May 2018, requiring companies to keep individuals informed about how their data is collected, stored, processed and generally protected.
This is the Privacy Notice of Problem Solving Company Ltd, incorporating and trading as Scale Your Sales programme and content. It includes specific information about our data protection compliance notice and our website compliance notice. In this document, “we”, “our”, or “us” refer to Problem Solving Company Ltd. It serves to inform our clients, contacts and contractors (“contacts”).
We are company number 08075069 registered in England, UK.
Our registered office is 85 Great Portland Street London W1W 7LT.
Our email: firstname.lastname@example.org
Our contact telephone: 44 (0) 20 7175 0877
Data Protection Compliance
What this privacy notice is for
At Problem Solving Company Ltd, we give protection of privacy and confidentiality the highest consideration. The purpose of this policy notice is to provide information about how Problem Solving Company Ltd will use (or “process”) personal data about its contacts.
This information is provided because the Data Protection Law gives individuals rights to understand how their data is used. Contacts are all encouraged to read this Privacy Notice and understand Problem Solving Company Ltd obligations.
Anyone who works on behalf of the Problem Solving Company Ltd such as employees, associates, contractors and service providers should also be aware of and comply with this Privacy Notice.
Why Problem Solving Company Ltd needs to process personal data
To carry out its business operations Problem Solving Company Ltd needs to process a range of personal data about individuals as part of its daily operation.
Uses of personal data will be made in accordance with the company’s legitimate interests, or the legitimate interests of another, provided that these are not outweighed by the impact on individuals and provided it does not involve special or sensitive types of data.
The company expects that the following uses will fall within that category of its “legitimate interests”:
- Administration of masterclasses, workshops, coaching sessions and other profiling tools, training products and vehicles (including administration of the finance surrounding these operations)
- Publication of regular updates, reminders and marketing materials
- General correspondence (by post, telephone or email)
Types of personal data processed by Problem Solving Company Limited
- Identity data which may include your first name, maiden name, last name, title, gender and date of birth. This may also include photographs and film featuring your image.
- Contact data which may include work and/or personal addresses (postal and email) and telephone numbers, as provided by you
- Transaction data which may include details about payments between us and other details of bookings made by you or your employer and any notes collected during courses or coaching sessions pertinent to your development
- Technical data which may include IP addresses, browser type and version, browser location, operating system and platform and other technology on the devices you use to access this site
- Usage data which may include information about how you use our website, products and services
- Marketing and Communication data which may include your preferences in receiving marketing communications and your communication preferences.
How Problem Solving Company Ltd collects data
The company receives personal data from the individual directly or from your employer. This may be in the form of data collected via our website, from your employer, or during the ordinary course of interaction or communication with you.
How we use your personal data
We will only use your personal data when legally permitted. The most common uses of your personal data are:
- Where we need to perform the contract between us or between us and your employer
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
- Where we need to comply with a legal or regulatory obligation
Who has access to personal data and who Problem Solving Company Ltd shares it with
It may be necessary to share your personal data with our team of trainers, facilitators, and administrators, who may be contractors rather than employees of Problem Solving Company Ltd. Our administration, finance and marketing functions may also be performed by contractors and we will also be required to share certain information with them for the completion of their roles. All our contractors adhere to strict security standards.
Otherwise, personal data collected will remain within the company.
How we communicate our services to you
You will receive marketing communications from us if you have:
- requested marketing information from us; or
- purchased services from us; or
- you have provided us with your details when you registered on our website; and
- in each case, you have not subsequently opted out of receiving that marketing.
You can ask us to stop sending you marketing messages at any time by unsubscribing or contacting us.
How long we keep personal data
Data pertaining to development training and coaching sessions are maintained by the company for a period of three years after the completion of your training sessions or coaching with us. This is the minimum period required by our Professional Indemnity insurance. Once consent has been granted by you, contact information for marketing purposes will be kept indefinitely.
Images and films
During our work, we may photograph or film individuals, however, this will always be with the express permission of those involved and is for the purpose of capturing and sharing the work we do. We will never use images or footage of an individual in any of our marketing material or on our website without first having received a written agreement to the usage of their image in this way.
Individuals have various rights under Data Protection Law to access and understand personal data about them held by the company and in some cases ask for it to be erased or amended, or for the company to stop processing it, but subject to certain exemptions and limitations.
Any individual wishing to access or amend their personal data, or who has some other objection to how their personal data is used, should put their request in writing to the company using the address above or email: email@example.com.
From time to time we may arrange a meeting with you via a Webcam video calling package. The agreed package will not collect your personal information and sessions are not recorded unless an express agreement is obtained from you. Video calls take place using Secure Socket Layer (SSL) encryption to ensure they remain confidential. You will be sent details about your session by email or via calendar invitation. If you want to keep these details private, please use an email address that only you have access to.
The software may remain on your device once the session has finished, it may also leave cookies. However, these will not contain identifiable information about you or your meeting.
Like most websites, this one uses ‘cookies’, small packets of data that are stored in your web browser. Cookies help us to identify information such as how many people are using our site and what devices they’re using. We also use Google Analytics to analyse data and aggregate patterns of use. This allows us to tailor our service to best meet the needs of the people using it.
You can manage how your browser handles cookies, or refuse them altogether, by changing your settings. www.aboutcookies.org has useful information on how to manage cookies in your browser.
We rely on your consent to engage in certain types of electronic (email/telephone) activity. You may withdraw your consent to receiving such communications at any time by contacting the company.
Problem Solving Company Ltd will update this Privacy Notice from time to time and an updated policy will be posted on our website. You should check for any changes to the policy at regular intervals.
Queries and complaints
Any comments or queries on this policy should be directed to the Company email: firstname.lastname@example.org.
- This is a notice to inform you of our policy with regards to all the information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
- We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
- We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
- We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.
- Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
- The law requires us to tell you about your rights and our obligations to you with regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
- Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which defined bases we currently do or might in the future process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data. If the basis changes then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
- Information we process because we have a contractual obligation with you
When you sign up to a service on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
To carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it to:
- verify your identity for security purposes
- offer to sell products to you
- provide you with our services
- provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example, to monitor our performance with respect to a particular service we provide.
If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
- Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example, to monitor the performance of a particular page on our website.
Unless you have given us explicit permission to do so, we will never pass your name and contact information to any third parties.
We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at email@example.com.
- Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
- Information provided on the understanding that it will be shared with a third party
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
- posting a message on our blog
- tagging an image
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion, we may agree to your request to delete personal information that you have posted. You can make a request by contacting us: firstname.lastname@example.org.
- Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
- Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply to increase the efficiency of our business.
We keep personally identifiable information associated with your messages, such as your name and email address to be able to track our communications with you to provide a high-quality service.
In the extremely unlikely event that we receive a complaint, we will record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
- Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems when you visit our website
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
- to track how you use our website
- to record whether you have seen specific messages we display on our website
- to keep you signed in our site
- to record your answers to surveys and questionnaires on our site while you complete them
- to record the conversation thread during a live chat with our support team
- Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our websites, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the web pages on our website and how we perform in providing content to you.
Disclosure and sharing of your information
- Access to your personal information
- At any time, you may review or update personally identifiable information that we hold about you by emailing: email@example.com.
- To obtain a copy of any information that is not provided on our website you may send us a request giving us as much information as possible: firstname.lastname@example.org.
- Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us: email@example.com.
This may limit the service we can provide to you.
- Verification of your information
When we receive any request to access, edit or delete personally identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
- Use of site by children
- We do not sell products or provide services for purchase by children, nor do we market to children.
- If you are under 18, you may use our website only with consent from a parent or guardian
- Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or another trust mark in your browser’s URL bar or toolbar.
- How you can complain
- If a dispute is not settled, then we hope you agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
- If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/.
- Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
- to provide you with the services you have requested;
- to comply with other law, including for the period demanded by our tax authorities;
- to support a claim or defence in court.
- Compliance with the law
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.