Local 2 Global is still about your Customer’s Experience
Small businesses are facing never ending pressure from global competitors, on-line is no longer a distant future it is in every home and must be... Read More
Five Strategies to Improve Customer Service in a Retail Businesses and Increase the Bottom-line Figures
I am currently working with a high street retail business and I thought I would share some of my experience of running retail businesses, my... Read More
Towers Bad Customer Service
When customers have a bad service experience, in this connected world, customers get angry and even. A recent survey by ClickFox took a close look... Read More
What is Your Business Show Goal and Your Measures of Success?
Your event is done but your work has just begun. Before you start the next stage of your business development take time to reflect on... Read More
How to Prepare for a Successful Exhibition
I will be exhibiting at The Business Show this week, and wanted to share with you some of my experiences. I hope to help you... Read More
When is Social Selling – Not Selling?
When is Social Selling – Not Selling? The answer is never! Selling is social but social is not selling. Let me break it down.... Read More
Why Strategic Social Selling Wins More Business
Business development is not the popular activity of most companies. Business is won and lost by the relationships people make, the presentations of why you... Read More
21 Ways to Give your Business a Boost
Working with business partners who have technical experience but are new to running a retail business, they wanted to know how they could boost... Read More
The Power of Viral to Influence many Thousand Potential Customers
Last week I talked about ‘Not so Advanced Social Messenger’ probably the worse customer service response ever, but I am happy to be challenged if... Read More
What is the Customer Experience Lifecycle?
Having a clear vision of what you want your customers to experience every time your customer interacts with your company, is the critical step... Read More